My brother has a Samsung galaxy s22. He was charging it, took it off charge and was in the middle of watch a video and the phone shut off. It won't turn on, won't indicate if it's charging. I used my charger as well.
I highly recommend making use of our Device Troubleshooting Assistant. It is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
If you still require assistance or have any questions, please contact us for support.
We'll be happy to troubleshoot your brother's phone! Please have him reach out to us here: http://spr.ly/66054StZN or he can reach out to us on his preferred social media platform.
I highly recommend making use of our Device Troubleshooting Assistant. It is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
If you still require assistance or have any questions, please contact us for support.
