Phone stuck

FMcD
Newbie

Phone stuck with a "V" Verizon logo, and won't start or shut down. Was working properly until it suddenly did this a couple of hours ago.

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3 Replies
FMcD
Newbie

I found a place on support that helped me figure it out...thanks!

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jav6
Champion - Level 3

@FMcD wrote:

I found a place on support that helped me figure it out...thanks!


How were you able to fix it?  Can you share?

...Just another VZW customer...trying to offer some assistance...
vzw_customer_support
Customer Service Rep

Hello @FMcD we want to help and make sure you have a working device. Please meet us in the Private Note we've sent, so that we can guide you with some steps. 

~Gina

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