Physical SIM to eSim with new phone

Bama76
Newbie

I just pre ordered a new Unlocked S25 from Samsung.    It will be replacing my current S22+ on Verizon.   My S22+ is using a physical Sim card.   I can't find anything under my Verizon account so asking here....what is the procedure for activating a new phone using eSim vs swapping the old physical Sim card? 

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2 Replies
vzw_customer_support
Customer Service Rep

Great question! We understand that the new eSIM process can be overwhelming, especially if it's your first time managing it. We want to guide you in the right direction.

 

Feel free to check out our FAQs for the step-by-step process: https://www.verizon.com/support/esim-activation-instructions/.

 

Let us know if this information helped.

~Gilbert

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Bama76
Newbie

Appreciate the  input however it was useless.  I tried following the directions but was unable to do as required for some reason.  I had to disable Sim Protection and even after the 15 minute wait time it said cannot complete requested and to call.  Ended up calling support to get the physical sim swap to eSim.

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