I mailed in both of my replacement phones. I took a picture of the box and send it in. And out of nowhere, my bill was very high, and so I called and was told that my replacement phone came damage, when it was not damaged at all when I returned it. I’ve never received an email about a picture of the phone. But was told to go to my nearest Verizon store since they would have a copy of the phone that was damaged. Which doesn’t make sense. I feel like Verizon is taking advantage of people and saying that replacement phones came in damaged. I also seen several thread about replacement phone being returned damage when it wasn’t. With that said I think this is why Verizon was probably sued because hidden fees. so now I have to drive to my Verizon store and ask for a photo of my so-called damaged iPhone 13 mini. I thought they would send it directly to my email which is weird. so now I’m left with this huge bill. I can’t pay because they said the phone came damaged when it wasn’t. my service was disconnected even though I paid my original bill, but now they said I have to pay for late fees, which I didn’t have that come to find out that it was because of this so-called damage replacement phone.
Hey there, Sunshines_24, we can definitely understand how a surprise charge for a damaged device would cause concern. We're happy to help check your account for details as to the damage that was recorded when the phone was delivered. So we can best assist, we will be reaching out via Private Message.
-Lauren
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