S21 will not send MMS with Photo attached
jonesjustjan
Enthusiast - Level 2

I have had an issue for about 2+ months now where I cannot send a text with a photo attached. One month was on an old device and recently upgraded and continues to be an issue on the new device.

Switched out messaging platforms, cleared cache, etc.  

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24 Replies
vzw_customer_support
Customer Service Rep

jonesjustjan

 

 I personally keep in touch with everyone through messaging myself, so I understand the importance of getting this problem fixed right away. What messaging application are you using? Does this issue happen while using cellular data, Wifi or both? 
-Edward

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jonesjustjan
Enthusiast - Level 2

I was using the default Samsung messaging. I also switched to Verizon and Google.  All have same results. I experience this on WiFi and without. 

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Wanamaa
Newbie

Experiencing the same problem on my Samsung Galaxy S9+ using the Messages app. Doesn't matter if it's data or WiFi, if I send a photo with a message, it gets stuck in "sending..." and either never delivers, or delivers very late, like 30 minutes later, and still reports "sending..." Tried clearing cache, rebooting phone, resetting mobile data - nothing works. Next will be trying a new app but not hopeful.

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vzw_customer_support
Customer Service Rep

We are sorry to hear that you are having those issues at this time. How long has this been an issue for you? -Jasper

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vzw_customer_support
Customer Service Rep

Thank you for taking the steps that you have and I apologize for the inconvenience, jonesjustjan. Please send us a Private Note here and we can investigate the network settings in more detail. -Yale

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jonesjustjan
Enthusiast - Level 2

How do I do that?

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vzw_customer_support
Customer Service Rep

The last thing that we want is for you to have issues with your service. Have you tried to restart your device already to see if the issue continues? For how long has this been going on? ~David

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snmurphy
Enthusiast - Level 1

I'm having this exact issue on my S21+. I've tried all of the remedies described to no avail. This is very frustrating. 

 

What should I do??

vzw_customer_support
Customer Service Rep

snmurphy, we are here for your support and we want to make sure you receive a resolution. Let's review. What happens when you try to attach a photo? Which text message application are you using? Are you able to receive picture messages?  -Sylvia

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Mschrise
Enthusiast - Level 1

Same here, tried all you suggested, nothing is fixing it.... Ready to move on if it wont-work correctly.

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vzw_customer_support
Customer Service Rep

Hi there. There are many things that involve sending an MMS, Data, device settings, plan features. Please, contact us directly to do a trouble shot of your account, make sure all features, setting, and data are working correctly.

>Fito

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Osiris239
Enthusiast - Level 2

My s21 ultra just started to do this a little over a year ago. Took into a Verizon store and they could do was tell me to reset mobile network. Worked for a day then got worse. As of now any group convo I'm in or even individual messages I'm in, I don't even bother trying to send pictures or even simple Gifs. Forced to use other applications to send multimedia messages. Has there been a fix yet? I'm hesitant now to buy the new s24 ultra in fear that this is still an issue. 

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vzw_customer_support
Customer Service Rep

Hello, Osiris239, we know it's important to have access to MMS messaging. Are you running into an issue every time you try to send an MMS message? What messaging app are you using? Does this happen both on and off WiFi?

-Lauren

Osiris239
Enthusiast - Level 2

Yes continues to occur both on and off of WiFi. Tried switching to the Verizon messaging app and didn't not work. I've done all of the resets suggested by Verizon with no luck. 

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vzw_customer_support
Customer Service Rep

Thanks for those details. We would definitely like to take a closer look to see what's going on. So we can better assist, we will be reaching out via Private Message.

-Lauren

vzw_customer_support
Customer Service Rep

Hi, Osiris239. Just checking in with you. Please advise, which messaging application are you using on the phone? 

-Natasha

Osiris239
Enthusiast - Level 2

Currently I switched back to the default samsung messaging application. I tried both messaging apps 

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vzw_customer_support
Customer Service Rep

Thanks for sharing those details with us, Osiris239. I appreciate you trying this with both messaging apps. I know I send a lot of pictures and gifs in my messages and I want to make sure you're able to enjoy the same. What specifically happens when you try to send a picture? Does this happen with all contacts, or just between specific contacts?

-Joseph

Osiris239
Enthusiast - Level 2

This currently happens with all of my contacts. The message will have a spinning sending symbol next to the outgoing message. It will stay there for numerous minutes (as sending) then I'll receive a "failed to send" message approximately 1 to 3 minutes later. The message will not send even after re-trying multiple unsuccessful attempts.

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Osiris239
Enthusiast - Level 2

This currently happens with all of my contacts. The message will have a spinning sending symbol next to the outgoing message. It will stay there for numerous minutes (as sending) then I'll receive a "failed to send" message approximately 1 to 3 minutes later. The message will not send even after re-trying multiple unsuccessful attempts.

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