S24+ Android Auto Issue

ken5775
Newbie

I have an Escape 2019.   I upgrade my Pixel 6 to Samsung S24+.     I added the S24+ to my Escape.   I start using Android Auto and after a while Android Auto stops and my car display says "The inserted USB not responding".  Escape display stops  showing android auto BUT my current phone call continues via bluetooth.

 

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2 Replies
vzw_customer_support
Customer Service Rep

Thanks for the details! It sounds like there may be a compatibility issue between the Galaxy S24+ and your Ford Escape's Android Auto system. There are a few troubleshooting steps we can go through. Have you made sure your S24+ software is up-to-date? Have you tried resetting your devices network and bluetooth settings? If the issue persists, reaching out to Samsung or Ford's customer support may help identify a specific fix. 

-Dee

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SynthpopAddict
Champion - Level 3

Have you tried a different USB cord?

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I'm not a Verizon employee, just another customer trying to help.
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