I signed up for the S24+ (Onyx black) pre-order with no-charge upgrade to 512GB. I later find the shipping address is wrong -- it was truncated . Using online support I attempt to correct the shipping address, but the system does not allow me to do so. I connect to the online support chat service and inform the agent of the address issue and ask that the unit be shipped to the local store instead and held for pickup using a customer pickup box. I am informed that wouldn't be possible. I ask if the shipment can be made to a PO box and correct the shipping address when I confirm that it is allowed. Later I get a notice stating the order was cancelled and saying to go online or to the local store for assistance. Opting not to go back online (as things have already been messed up), I go to the local store and speak with the manager. I'm told they can't make the necessary changes from the store. (Then why was I given the option of going to the store in the message?) He says I can go online to order the unit (again) then work with Customer Service to correct the billing.
It's amazing that the problems all originate with VZW, but they take no action to correct my cancelled order. The order is currently marked as "Shipped", but with a Tracking number of "ZEROPICK". Reading other entries on the forum, I see similar issues dating back to 2020. I've been with VZW for years, but I do not feel like a valued customer.
Hello, HappyHeathen. Upgrading should always be an easy process and my apologies to hear of your experience. Help is here. Since it has been a few days since you posted this issue, please let us know if you still need assistance in getting your device ordered.
-Natasha
Natasha, thank you for your follow-up. Yes, I would like to get my order, but only if it can be completed as was originally entered: discounted pre-order for S24+ (Onyx Black) with free memory upgrade. If possible, please let me know how to proceed. And please understand my trepidation if I'm asked to resubmit an online order.
Hello, HappyHeathen, thanks for getting back to us. We can certainly take a look at your order and see what happened and check what we can do to order a new device for you. So we can best assist, we will be reaching out via Private Message.
-Lauren
We value your time and we are here to help. Please reach out for assistance. ~Geo
Start a new topic or ask questions in the open forum.
