Here is the message I get attempting to use my voicemail: "Voicemail. Something went wrong. We ran into a problem. Try again later. If there is still a problem, contact customer service." I have spoken with Verizon customer service for 45 minutes, and they tried their best, but said it was manufacturer installed software by Samsung and could not be fixed. When speaking with Samsung Customer Service, they initially said it was Verizon's software and service and that they should fix it, but I insisted they help, so that did, turning off the battery saving, essentially restarted the service by accessing my phone remotely, and other actions, but even after that, it is not working, with the exception of *86, which allows me to hear and control my voicemails. Being able to get notification that I have a voicemail on my phone is key, and I would like to be able to click on it and hear it, etc .... I have restarted the phone, cleared the caches, etc ..., and nothing has worked. Please help, as I am out of options, and the phone is still in great shape otherwise, but this is a big problem. I see the Voicemail app got under a 1.5 stars in the play store, and that seems a bit high ....
Is your phone a factory unlocked version? Because I think none of the Verizon-specific apps except for My Verizon will work on a factory unlocked or even a carrier unlocked phone.
We are concerned to knwo you are experiencing issues with your voicemail and want to make sure you get the help you need. We have sent you a private note to assist you further.
~Pam
I have been having the same issue on my Galaxy S23. I was only able to finally get the visual voicemail app to work after I turned off my Wifi and my VPN. Which is NOT a solution that made me happy. Not sure why suddenly that's the only way it works. Really need either Verizon or Samsung to push out an update asap to fix this.
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