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Samsung S20 FE 5G UW software update killed Voicemail app.

I need to report a software issue. My Samsung S20 FE 5G UW received a Verizon update to software version G781VSQU2DUB5 last night (March 1st), and it seems to have killed my Voicemail app. The voicemail now just crashes every time I open it, and occasionally shows the error "Voicemail stopped working." I do not see a way to update or reinstall the included voicemail app. I am still able to dial into my voicemail with *86. It seems there is a software incompatibility that needs to be fixed with the latest update.

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Lcyoung0486

I am having the same issue, and am very reliant on my voice-mail for work. Following to hopefully get some answers soon. Mine also started messing up after the most recent software update.

Verizon_Support

Hello, we are here to aid in any way that we can. Please send us a Private Note.

fjfurfaro

Since the update yesterday I can not use my voicemail, please help. Thank you

Verizon_Support

Thank you for sharing your own experience with the recent update to your phone, Lcyoung0486. We appreciate the additional information to help ensure this is resolved. Are you able to access your voicemails still by calling *86 from your phone?

ZakC_VZW

Verizon_Support

We want to ensure you are able to access and receive all voicemails, fjfurfaro. Do you receive an error when trying to access your voicemail? If not, what specifically do you experience? Please provide as much information as possible.

Are you able to access your voicemails still by calling *86 from your phone?

CheyenneS_VZW

donnaoc6

I have the same problem.

Pipestone3

I am having the same issue. I can access voicemail by *86, but cannot open the app itself - when I try it get a message that states "voicemail keeps stopping". I have tried rebooting my phone and still no luck in accessing the app.

Please advise.

Dokturp

Hello, how do I send a private note? I am having the same issue where my voicemail app has stopped working. I am able to access it through *86 but when I attempt to open it, it give me an error message that voicemail has closed and stopped working.

Verizon_Support

Thank you for being patient, donnaoc6. It is critical that voicemail work on your device, and we are saddened to hear you are experiencing otherwise. A look at our forums indicates you are not alone, and we are working with Samsung to sort out and fix this iosue.

GeorgeS_VZW

grvywrks

Hi, Im having same issues, same phone. It started after most recent update was installed yesterday. *86 works. Voicemail app crashes when trying to open. Sometimes see the app in background with a message 'voicemail keeps stopping' and gives two options - app info or close app. Very frustrating, need this to work.

Verizon_Support

Hello, grvywrks, we hope you are doing well. I rely on my Voicemail service a lot, especially during work hours when I can't answer the phone I need to know who called and also if they left a message. Allow us to gather more information to be on the same page. Did you already check the Google Play Store for any app updates? Most of the time when new a Software Update is released the apps will also get an update within a few days. Aside from the Software Update did anything else change with your device before you noticed this particular voicemail issue?

VictorC_VZW

S20NM

I received the small software update to G781VSQU2DUB8 on March 11th, and that seems to have fixed the issue for me. My voicemail app is now working again.

Verizon_Support

That's wonderful. We're so glad it's working!

TheGrannyNovice

I'm having the same issue on my Samsung Galaxy A03s. No software update available. Tried clearing cache & data, and restarted. Still unable to open the app. Any suggestions?

philfinity

I found the solution that worked for me. Having the exact same issue as you described. Here's what worked:

Press and hold voicemail app icon, press the "i" info button to take you to the app details. (or navigate settings>apps>voicemail)

ensure all permissions are turned on

also make sure "modify system settings" is set to allowed.

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