Verizon refuses to honor the free Samsung 75" tv offer. I received the email for the offer but the TV is out of stock and not available in my area. After speaking with a dozen employees and a couple of supervisors, they decided unless I want to purchase a tv and get refunded for their cost then there's nothing they can do. I didn't even need the phone. The only reason I went with the deal was for the TV. This has went on for 2 weeks. I can't trust you to do right on your part, I'm definitely not trusting you to refund me for something I shouldn't even be paying for to begin with. Terrible experience and ASAP I'll be switching carriers.
Hello Twilder16. We want you to get any promotion that you qualify. I'm going to send you a private note where we can discuss this in more detail.
-James
7 weeks now , and so many calls and almost 30 hours of calls . Routed to foreign help desks that accomplish absolutely nothing. Lies , promised callbacks that never happen . Different answers to the same problem from person to person . Actually having someone tell me my order was canceled and they couldn't help . I added an extra line as an extra cost to me to enjoy these free perks ,been billed for it without receiving any of the benefits I am entitled . I asked numerous questions before committing and to re-explain again and again in detail ,spend hours on hold , to have zero results after 7 weeks.... really ? I spend thousands of dollars on my service, buy thousands of dollars on phones, accessories, insurances , loyalty seems to be non existent.
We are truly sorry to see you in this promotional dilemma. Our goal is to offer the support you need. We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Start a new topic or ask questions in the open forum.
