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I went to get 2 new phones they were out at moment I paid they shipped to my house i brought to store to set up and they want to charge me $ 80 to set up because they were out that's not my problem so because they came to my house i have to pay for set up that's just wrong
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Please know we have multiple options to help activate your new devices and transfer all the data over to your new phone. We're including a link with steps on how to activate devices here: https://www.verizon.com/support/how-to-activate-device-video/
For data / content transfer we have this link: https://www.verizon.com/support/content-transfer/
Hope this information helps!
If you still need assistance, please reach out to us.
There are fees for device activation and also for data transfers if you have Verizon employees do these things, and they would have been charged even if you went to a store. If someone made a house call to get you set up, I'd have to think that would be an additional cost. While it would be nice if we didn't have to pay for such things, it's an industry practice.
Please know we have multiple options to help activate your new devices and transfer all the data over to your new phone. We're including a link with steps on how to activate devices here: https://www.verizon.com/support/how-to-activate-device-video/
For data / content transfer we have this link: https://www.verizon.com/support/content-transfer/
Hope this information helps!
If you still need assistance, please reach out to us.
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