Set up fee

Question

I  went to get 2 new phones they were out at moment I paid they shipped to my house i brought  to store to set up and they want to charge me $ 80 to set up because they were out that's not my problem  so because they came to my house i have to pay for set up that's  just wrong

Verizon_Support · Accepted Answer

Please know we have multiple options to help activate your new devices and transfer all the data over to your new phone. We're including a link with steps on how to activate devices here: https://www.verizon.com/support/how-to-activate-device-video/

For data / content transfer we have this link: https://www.verizon.com/support/content-transfer/

Hope this information helps!

If you still need assistance, please reach out to us.