I damaged a phone, my fault. I inquired about a new phone and the representative stated that I was eligible for a new phone with a new line. I was not interested in a new line but she stated that within 30 days cancel the line and I would be able to keep the phone with a sale price (ok by me).
I canceled the new line and Verizon sent me a letter wanting the phone.
I explained the situation and scenario that took place to the new customer representative and he understood and believed what I said. was that what you still have to pay for the phone at the price of $2,000. I agreed to pay for the service I used which is $600. I'm a Verizon customer since the late 90's. Before it was even Verizon, I just want to pay my $600 and be on my way. They received the new phone. The part that is wrong is Verizon is aware of tactics from their reps and don't care.
Erod1270, we'd be happy to take a closer look at your account and help clarify your billing concerns. To best assist, we'll be sending a Private Message.
~Izzy
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