Smart Family not blocking a block phone number
bcbw21
Newbie

Hi,   We need some help.

We have block some phone numbers on my daughter's phone and she is still able to make and receive calls from those numbers.  I have an IPhone 7 and she has a 12.  I have deleted and reinstalled the parent app.  the companion app says it's paired.

Seems to be happening since the upgrade.

thanks

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Re: Smart Family not blocking a block phone number
vzw_customer_support
Customer Service Rep

We definitely want to make sure that your adjustments are working properly. Please tell us, how did you adjust your settings on Smart Family? Do the correct blocked numbers show on the app? ~Geo

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Re: Smart Family not blocking a block phone number
bcbw21
Newbie

Hi, yes the correct phone numbers are in the blocked contracts  under manage contacts.  We have blocked a lot of the social media sites as well.

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Re: Smart Family not blocking a block phone number
vzw_customer_support
Customer Service Rep

We appreciate the additional details. If you go to the call log of the phone, does it show the exact number that you have under the blocked numbers on the app?

~Freddy

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