System update 42

ellenfrost05
Newbie

The latest system update #42 loaded on my Samsung Galaxy S22 Ultra on 1/28/25.  As a result I can no longer get or send texts or calls unless I am connected on the WIFI

Labels (1)
4 Replies
vzw_customer_support
Customer Service Rep

Hey, ellenfrost05, we hate to hear that you're having trouble with your texts and calls; we're happy to help! We're sending a Private Note your way so we can get things connected.

-Cait

0 Likes
elphie_the_www
Enthusiast - Level 1

I've been having the same issue since the update

0 Likes
vzw_customer_support
Customer Service Rep

Hi elphie_the_www, we want to make sure that you're not still experiencing this issue. Please be on the lookout for a Private Message from us shortly.

-Necia

0 Likes
SynthpopAddict
Champion - Level 3

If your S22 now refuses to work unless it's on WiFi, I suspect it is the infamous hardware issue the S22 generation has, where after some random period of time - seems to be around 2 years for most - the flex antenna and charging port board go out and have to be replaced before the phone will work again.  These parts are cheap and there are even YouTube videos showing how to do the repair yourself, but otherwise ought to be what a repair shop wants to charge for labor.

-------------
I'm not a Verizon employee, just another customer trying to help.
0 Likes