I traded in my old Galaxy (not sure which model but I think 9) for the promo that offered an $800 credit, which would make my S24 free. Upon receiving my first bill I see that only $200 was applied and am being charged for the phone. When I went back to have this corrected at the local store I was told I had to go to the same person that helped me at the same store. I find it difficult to believe there is not one central system that a representative at any store is able to look up my account and assist with.
@Vick123 wrote: I traded in my old Galaxy (not sure which model but I think 9) for t he promo that offered an $800 credit, which would make my S24 free. Upon receiving my first bill I see that only $200 was applied and am being charged for the phone. When I went back to have this corrected at the local store I was told I had to go to the same person that helped me at the same store. I find it difficult to believe there is not one central system that a representative at any store is able to look up my account and assist with.
Vick123, being able to recieve the proper promotion is important. We want to happen, and I want you to get anything you qualify for. As part of that, I'm going to send a Private Message so I can get a few more details.
-John
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