Traveling to the UK

txrus
Newbie

Have an GS21 5G FE-when I shop for an international plan option when not signed in this device shows up but when I sign in to add either the daily plan or pay as you go, I get a message saying the device doesn't work outside the US?

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SynthpopAddict
Champion - Level 3

That's strange.  I think this is a discontinued phone and therefore no longer supported, but maybe you're getting that message because the specs I saw on the website don't seem to have many different bands covered for LTE or 5G, so there's a concern that if you go to a GSM-based network outside the US (Verizon is the one network which doesn't use GSM), then compatibility issues could arise.

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I'm not a Verizon employee, just another customer trying to help.
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vzw_customer_support
Community Manager
Community Manager

Hello Txrus, we want to make sure you can use your phone for any trips you have planned. Please send us a Private Message so we can go over the specifics of your account and this phone.  -James

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