I am reaching out to seek assistance with an issue I'm experiencing during the upgrade process. I'm currently trying to upgrade from my fully paid-off S22 Ultra to the new S24 Ultra. However, every time I attempt to complete the purchase through the Verizon website or app, I encounter an error message stating, "We're sorry. We are unable to process your request at this time."
I've made several attempts to get past this hurdle: I've tried accessing the purchase page via the Verizon app, the official website, and even from different devices, but to no avail. The error persists, and I'm unable to proceed with the upgrade.
Has anyone else experienced this issue? If so, how were you able to resolve it? I'm eager to make this upgrade and would appreciate any guidance or steps I could take to overcome this technical glitch.
Thank you for your time and help.
Aguinniers We're sorry to read that you're having this issue when trying to upgrade your device. Have you tried clearing the cache and cookies from your browser? ~Peter
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