Unlock Samsung Galaxy S7

achikojiji
Enthusiast - Level 1

Could you please help me unlock the Samsung Galaxy S7 IMEI: ***** from Verizon?

0 Likes
6 Replies
vzw_customer_support
Customer Service Rep

Hello, achikojiji, thanks for reaching out in reference to your unlock request. Can you please let us know how you purchased the Galaxy S7? Do you have an active Verizon account?

-Lauren

0 Likes
achikojiji
Enthusiast - Level 1

The phone is located in Bulgaria, my friend left it to me, but I can't use it. I am looking for a way to be able to use it.

0 Likes
SynthpopAddict

The Verizon unlocking policy says if you have the phone activated and used on the Verizon network for 60 days, it will automatically unlock, and it doesn't get re-locked again later.  From what you're describing, it sounds like this phone was shut off (blacklisted) because Verizon's network is only in the US.

-------------
I'm not a Verizon employee, just another customer trying to help.
achikojiji
Enthusiast - Level 1

Could I use a prepaid card to activate the phone for 60 days outside the USA?

0 Likes
vzw_customer_support
Customer Service Rep

Hello, achikojiji. My apologies, but you must activate the service while in the U.S. to then use the device to qualify to unlock the phone. https://www.verizon.com/about/consumer-safety/device-unlocking-policy

-Natasha

0 Likes
vzw_customer_support
Customer Service Rep

We appreciate the additional details. In this case, we would need to be able to access the account where it was active in order to check the options available to unlock. We apologize for this inconvenience.

~Freddy

0 Likes