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Very Bad Call Quality

anthonyreo

We are experiencing, intermittent, very bad call quality just from my home area.

While on a call, with good quality, as we approach our street the call often immediately goes bad.

From inside our house it also happens often, on both our phones, and makes completing the call impossible.

While we are away from our home area everything is fine. I suspect a cell tower issue.

It is getting intolerable. My son is an attorney and his court conference calls are often affected.

This started about 6 to 12 months ago. How do I get Verizon to correct this?

Comments

Verizon_Support

Hi, anthonyreo. That is certainly far too long to experience issues and I would be happy to work with you to provide service that you can count on. Have there been any changes in your area? Do have access to Wi-Fi at home? If so, have you enabled Wi-Fi Calling on your phones as shown here: https://www.verizon.com/support/wifi-calling-faqs/ Wi-Fi Calling will help improve cellular coverage by leveraging your Wi-Fi at no additional charge.

anthonyreo

I should add only our outgoing audio quality goes bad not the other party's audio quality.

It happens to both our phones, it makes no difference if we are using wi-fi calling or not.

Verizon_Support

anthonyreo I appreciate the details. Can you please tell me where this is happening(provide the closest intersection)? To clarify, you are using Wi-Fi Calling, is this correct? If yes, do you have High-Speed internet at home? I assure you we will do all the research necessary to get this resolved for you.

anthonyreo

The out going audio quality goes bad as we approach the intersection of State Route 84 and Tea Rose Drive, in Mentor Ohio. The other party usually hangs up as they cannot understand our audio. It happens about 75% percent of the time. I have WiFi calling enabled on my phone and my son did not have it enabled, it doesn't seem to make any difference. It happens to both our phones??? I have broadband internet service, 50 mbs. Although I have wifi calling enabled I can't guarantee that it is indeed using wifi to make a call.

cRAZYHOTWHEEL

I have the same exact issue as you. Verizon is sending a "Network Extender" to hopefully fix our poor call/audio quality. Did Verizon ever fix your issue?

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