I have had
Verizon services for over 14 years.
I am grandfathered in on an old plan. Verizon keeps trying to get me to change it. I refuse because it will cost me more. And I have 14 devices on 1 account ( we do not want to split up our bill)
So, what does Verizon do blocks features on my new device??? I don't think its me, but anyone that choses to purchase unlock devices from manufactures etc
I had no chose but to order from Samsung
I was not able to upgrade via Verizon due to several system errors and I have tried for 3 months. The system kept trying to also get me to change plans, which I refuse.
They also only offer a trade in promo to payout over 36 months. Who wants to wait 3 years to get a refund on a device trade in. ( That is ridiculous!!!!!!)
So, I order from Samsung 3 times –
First phone s24 ultra purple – activate it no video call abilities
Trouble shot w/Samsung and Verizon determination - maybe a bad phone 4 hours’ worth of my time
Second phone same model and same issues 8 hours on the phone with tech support
3rd phone Samsung s24 Orange same darn problem – no video calling via the carrier (only google meet )
This is a carrier feature and issue. And NOT a Samsung issue
I know this feature works on an unlocked device because we tried it on another person’s plan with Verizon.
I am not able to get the feature because I won’t change my plan.
It's funny – the feature works on my Verizon S22 ultra but no on my Unlocked S24 ultra that I purchase from Samsung.
I am so upset with the lack of support and disregard for customers anymore.
I want my video calling feature and I am stuck with out any resolution really
DISAPPOINTED WITH VERIZON!
