Visual voicemail won't open after phone update
Resolution Update: By partnering with support, the issue of Visual Voicemail was resolved.
For anyone facing a similar issue now, we recommend reviewing this link for more details: https://www.verizon.com/support/visual-voice-mail-faqs/
https://www.verizon.com/support/devices/
If you still require assistance or have any questions, please contact us for support.
-Alex
I saw another thread where someone figured out their VPN was interfering with the visual voicemail app and shutting off the VPN worked to get the visual voicemail back.
We would like to help you get your visual VM working. Will be sending you a private message so we can start troubleshooting.
~Balter
