Voicemail not recognizing PIN

twheeler2628
Enthusiast - Level 1

When trying to access my voicemail, it says my PIN is incorrect. Happened last month, I was out of town so waited until I got home and it worked fine.   It's happening again and I ended up locking my voicemail out for 30 minutes.  I waited, changed my PIN, waited for a while longer (to clear the system) and it says the same thing.   Tried calling #611 for help that was NO HELP as voice prompt doesn't understand my problem and just keeps telling me to change my PIN.    Is anyone else seeing this?  

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twheeler2628
Enthusiast - Level 1

Nevermind...as soon as I sent this I rebooted my phone as a last ditch effort and now it's working.   No idea why I had to reboot as everything but voicemail was working.

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twheeler2628
Enthusiast - Level 1

Nevermind...as soon as I sent this I rebooted my phone as a last ditch effort and now it's working.   No idea why I had to reboot as everything but voicemail was working.

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Dlc22
Newbie

I had the exact same problem.  Recently it took a few retries before it recognized it.  Today it didn’t like any entries and locked me out.  I only have one pin for everything so it’s not like i forgot it.  Finally called cust Svc and had the system reset it to something random.  I never thought to reboot the phone.

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