Wi-Fi calling problem

[cindiann]

Hi, I am having problems with receiving and making wi-fi calls. I have a dual band router and my download speed is over 500 mbps. When someone calls me they usually don't hear a ring; it goes straight to vm. If I turn the phone's wi-fi off and back on, I can get and make a couple calls but then I lose it again. I have reset the network settings on my phone and reset my router. I had the same problem with my Samsung 24 so I upgraded hoping the new model would work better. Nope. Any suggestions?

[SynthpopAddict · Accepted solution]

Have you tried disabling IPv6 on the router?  Verizon still uses IPv4 for WiFi Calling, so if your router is running on IPv6, WiFi calling won't work.

[vzw_customer_support]

Thank you for the details. We want to help with this issue regarding your Wi-Fi Calling. Is your device on the latest update? ~Peter