My Zfold won't update past a security update from 2021. Verizon Support unlinked my phone and it's account and relinked it. That had no effect and no update was received. Then Verizon Support directed me to Samsung Support. Samsung stated that it's Verizon's job to push updates to phones and directed me back to Verizon Support.
Others who had similar issues at other carriors stated that their carriers support team was able to initiate updates manually to the phone.
Obviously not getting updates is a concern. How can One update their phones?
The settings tab 'Software Update' does a check but comes back with "up to date" yet the phone is on its released version of Android and a 3 year old security patch.
My Verizon App Trouble shooting link never returns / fails after selecting it to run for the phone.
How can I get an update?
