When I am using my phone the screen fades out and I have to keep touching it to see the display. This is particularly annoying when calling a vendor and I might have to use the keypad. I have tried to use the suggestions for other phones but cannot find proximity (which by the description would not help when using earbuds or if it was on a holder), or another suggestion for which I cannot remember and surely cannot backtrack to find. Screen Timeout is not helpful either. I have it set to 10 minutes. samsung fold 5 5g
Hello, VALJOH39. My apologies to hear of the issues you are experiencing with you device. You definitely deserve a properly working phone. May I ask, has there been any physical or liquid damage to the phone of any kind?
-Natasha
This has been an issue with at least the last 3 phones. This is a new fold5 purchased at Thanksgiving and has not been damaged.
Hello, being on top of your devices is vital, especially if you are encountering screen problems. Verizon is here to aid you in the best way possible. Please elaborate, what exactly is going on (what precisely do you mean with "screen fade" problems)?
~Gilbert
Seriously? It fades to black in 5-10 seconds.
To give something visceral, I can make two moves in Mahjong well I wait for someone to return to the phone. Or I can not make it through a long list of options.
Thanks for getting back to us. You mentioned this has happened with all Samsung devices. Have you had diferent model phones? Do you recall any changes just before this has started happening on your devices?
-Lauren
Thanks for getting back to us, VALJOH39. You mentioned this has been an issue with previous devices. To clarify, were you seeing this happen with diferent model phones that you were using? How long does the screen stay lit before it starts dimming?
-Lauren
All Samsung. About 5-10 seconds. I have to keep poking the screen to keep it lit.
Start a new topic or ask questions in the open forum.
