I changed my number last week to be effective today. I am pretty sure I have done all the resets, etc I was supposed to do but I am not receiving OTP verification texts for Amazon and other apps when trying to update my number.
We want to make sure you don't miss out on any messages, we'll be glad to look into this. Are you receiving other messages to your new number? When someone calls your new number, is your phone receiving the call?
~Freddy
I am getting calls and texts. but not getting OTP verification texts. I have tried turning it off and on, and a few other things.
There are a number of videos on YouTube with potential fixes for not receiving short code texts.
leighjo2000, thank you so much. We're going to need to troubleshoot to get this fixed. To start off, can you please click this link https://www.verizon.com/support/devices/#mobile and find your device. After that, please click "Troubleshoot" and select "Can't send or receive text messages". Follow the troubleshooting and let us know if this helps.
~Jesse
Okay - I had the same issue also, and that was even AFTER my port in was successful and completed (as of today, officially) and even after drumming up ChatGPT, I came up empty handed, although my chat with ChatGPT is what sparked my memory and it suddenly became clear to me.....So I'm pretty sure I've figured out the solution to this issue, specifically for android - I have an S23 Ultra)
For immediate solution: Go to the info page for your default phone, default messages, Google messages apps, and whatever app you're wanting to get the OTP from....press and hold on the app icon to bring up the quick sub menu. At the top right of the sub menu is the letter i in a circle (information). Click on Permissions, and allow ALL permissions needed....we're in 2025, the world is crazy, let's not get caught up in our phones having allowances to our location, photos, etc...fun fact - all the info you think isn't out there, is already out there...so you're not as hidden as you think you are lol Once all Permissions have been allowed, restart your phone, then try again to have the OTP sent to you...you should then receive your OTP immediately...
Now: I've always done this with every phone I have, but go through your Permissions Manager and allow all Permissions for every single app on your phone...it's tedious, but worth it...the only reason why I forgot about it is because I literally only ever do it the 1 time and it's when I'm setting up a new phone, which isn't too often...but yeah- sorry for the long rant, but I truly hope this helps everyone! -Catie
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