Verizon Cloud?

Has anyone else had trouble removing Verizon cloud from their account? I never approved it being added to my account and I have tried to remove it so many times it is ridiculous. I have tried in the store and they say they removed it and then it's still there. I have call and texted customer service so many times and each time they assure me that they have removed it, but it is still there. When I try to remove it myself, there is an error.

Let me know if anyone else has this same issue and if you were ever able to get it fixed.

Accepted answers

Craig_Vz

For Android:

Canceling Subscription

If you are a Verizon Wireless customer, there are three ways to cancel the Verizon Cloud paid subscription as a VZW customer:

In the App, open ‘More - Account & Content Tools - Delete My Account’. This will guide you through the workflow and on tapping “Confirm” your subscription is canceled. You will get a text message alerting you.
Open your My Verizon App and remove the line item from your wireless account. Access ends on confirmation and not end of billing cycle
Log into the My Verizon Web Portal and chat with an account representative to help you remove it from your account, or at a store location you may ask for the same assistance.

If you obtained the Unlimited Verizon Cloud through the 5G Home+ plan and are the owner, you need to use your My Verizon Access and have it removed from your Wireless Account. Any account rep can also assist you with this (Note: all member accounts will also lose their Verizon Cloud service as well). If you are a member of someone else’s Unlimited Cloud account then you may use the mobile app on your device and follow the steps outlined in #1 above.

If you have the 2TB Cloud through your FIOS plan and are the owner, then you will need to open your Fios account and remove it from your plan. Any account rep can also assist you with this (Note: all member accounts will also lose their Verizon Cloud service as well). If you are a member of someone else’s Unlimited Cloud account then you may use the mobile app on your device and follow the steps outlined in #1 above.

If you have the Verizon Cloud through the ‘Cloud for Life’ program, then you need to log into the Web Portal (https://cloudforlife.verizonwireless.com/ott/#/login) and in ‘Settings -> My Account -> my account’ scroll to the bottom and you will see the ‘Delete my Account’ option.

iOS:

Canceling Subscription

There are three ways to cancel the Verizon Cloud paid subscription:

In the App, open ‘More - Account & Content Tools - Delete My Account’. This will guide you through the workflow and on tapping “Confirm” your subscription is canceled. You will get a text message alerting you.
Open your My Verizon App and remove the line item from your wireless account. Access ends on confirmation and not end of billing cycle
Log into the My Verizon Web Portal and chat with an account representative to help you remove it from your account, or at a store location you may ask for the same assistance.

All comments

Verizon_Support

We're sorry to read that you're having this issue. We will be sending a private note.~Peter

Verizon_Support

We want to take a look at your cloud concern. Please let us know if you still need assistance. ~Peter

Verizon_Support

We are here and ready to assist should you if you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile

-Deb

Verizon_Support

We are here and ready to assist should you still need help. You are able to log on to your MyVerizon account to manage Services and Perks as well to verify V erizon Cloud active or not. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile

-Deb

Joe_Ipsen

Possible explanation: If you are like me, then this "Add on" was added when you switched to a less expensive plan.

tl;dr

Verizon Cloud is not free with all of Verizon's plans. If you switch plans to one that does not have it included as free, then Verizon will add it silently as a "New add-on" on your next bill and start charging you for it on every month following.

Here's the section of my bill where this "New add on" first appeared.

One-time charges and credits -$28.00
Previous plan
5G Get More (Jun 6 - Jun Charged for 03 days
$80.00
$8.00
5G Get More (Jun 6 - Jul 5)
Credited for 30 days
-$90.00
New plan
5G Start (Jun 9 - Jul 5)
Charged for 27 days
$60.00
$54.00

New add-on
Verizon Cloud 600 GB (Jun 9 - Jul 5)
Charged for 27 days
$5.99
$5.39
Cloud free for 1 month -$5.39

Conspiracy theory / voice of dissatisfaction: Now where I feel that Verizon is culpable is that this post was responded to four times by two different Verizon Customer Service reps without admitting to the probable root cause.

I have found posts by other Verizon Customer Service reps from 2017 on this issue:

https://community.verizon.com/t5/Verizon-Cloud/Why-are-they-Charging-for-cloud/td-p/1061857#:~:text=Due%20to%20the%20ever%20growing,to%20back%20up%20your%20content

"Due to the ever growing high demand for cloud storage, customers on free cloud service are being directed to move to a premium cloud storage for a low price starting at $5.00 a month. This fee does not require a contract and you may cancel at anytime if you find an alternate way to back up your content."

paq

We have two lines. My husband's line is 47 per month and mine was 67. I had recently finished paying off my phone and didnt understand why one line was 20 dollars cheaper. I called Verizon today and was told that when I purchased my phone at Costco in Nov 2022 I agreed to "cloud" service at a fee of 19.99 per month. I cancld that service today. . I also asked for a copy of that agreement and detailed billings for the last two years. Once I have the material I will know whether I really signed up for a service I never knew I had and never used.

Kat824

I removed the cloud . Bill went down. Now bill back up. Called customer service they said it went down as a credit because I removed it. Now bill has gone back up. They claim they don't see the charge. So it doesn't exist. ??!!

Verizon_Support

Hello Kat824, we're sorry to learn you're having issues with your bill. We will be sending you a private message to further assist.

~Ivone

Kat824

@vzw_customer_support
wrote:
We want to take a look at your cloud concern. Please let us know if you still need assistance. ~Peter

My concerns were not resolved. The lines involved are iphones. They automatically have cloud. Verizon cloud is not necessary.

Verizon_Support

We want to asisst you as much as we can. Please respond to us to the private message we sent you a moment ago so that we can further assist.

~Ivone

Craig_Vz

Hello annegull,

Are you still trying to remove VZ Cloud? If so I will be happy to assist you. From looking at your acct, it looks like VZ Cloud was removed on 09/04/2024 and readded back 09/04/2024 with a different SFO. Please let us know if we can be of assistance.

Craig_Vz

For Android:

Canceling Subscription

If you are a Verizon Wireless customer, there are three ways to cancel the Verizon Cloud paid subscription as a VZW customer:

In the App, open ‘More - Account & Content Tools - Delete My Account’. This will guide you through the workflow and on tapping “Confirm” your subscription is canceled. You will get a text message alerting you.
Open your My Verizon App and remove the line item from your wireless account. Access ends on confirmation and not end of billing cycle
Log into the My Verizon Web Portal and chat with an account representative to help you remove it from your account, or at a store location you may ask for the same assistance.

iOS:

Canceling Subscription

There are three ways to cancel the Verizon Cloud paid subscription:

In the App, open ‘More - Account & Content Tools - Delete My Account’. This will guide you through the workflow and on tapping “Confirm” your subscription is canceled. You will get a text message alerting you.
Open your My Verizon App and remove the line item from your wireless account. Access ends on confirmation and not end of billing cycle
Log into the My Verizon Web Portal and chat with an account representative to help you remove it from your account, or at a store location you may ask for the same assistance.