I registered the 4G LTE Network Extender 2 (SLS-BU10B) from Samsung in my account, but am stuck at step 9 （Current Operational Status: Authentication failure to Initial Gateway - 141.207. 144.225. Unit is not provisioned.）
@hanbinghsu wrote:I registered the 4G LTE Network Extender 2 (SLS-BU10B) from Samsung in my account, but am stuck at step 9 （Current Operational Status: Authentication failure to Initial Gateway - 141.207. 144.225. Unit is not provisioned.）
But did you have the Verizon Tech Support associate the MAC address of your extender in the network database properly? This does not happen by a user by themself.
I got them to add it again and still got this error, then when they re-added it it prompted that this was already tied to my account, but it still prompted this error
@hanbinghsu wrote:I got them to add it again and still got this error, then when they re-added it it prompted that this was already tied to my account, but it still prompted this error
Maybe they need to REMOVE and then RE-ADD it back to get it cleaned up in the server database.
@hanbinghsu wrote:I got them to add it again and still got this error, then when they re-added it it prompted that this was already tied to my account, but it still prompted this error
If the Samsung 4G LTE Network Extender SLS-BU10B continues to fail, you might request it be replaced with the NEW Askey 4G LTE Network Extender ASK-SFE116. Verizon is moving from the Samsung model to the Askey model. It could be the old Samsung model(s) are being phased out and losing support.
What may have failed is the 103 first generation not the 10B, I mean maybe. Not sure if this one is definitively lost support
Hello, hanbinghsu. Please let us know if you are still in need of assistance. Have you attempted to restart the device? Where do you have the extender located in your home/building?
-Natasha
Yes, I still need help, is it possible to provide information on whether this device can still be supported?
Hello, hanbinghsu. Help is still here. I have sent you a Private Message for assistance.
-Natasha
@vzw_customer_support wrote:Hello, hanbinghsu. Help is still here. I have sent you a Private Message for assistance.
-Natasha
Please make the answer to @hanbinghsu 's question public, as there are many of us following this issue.
Start a new topic or ask questions in the open forum.
