Add LTE Network Extender to my Verizon account

[hraedon]

Hello,

I recently purchased a used LTE Network Extender that I am now trying to get added to my account. Activation proceeds until the SeGW Server stage and hangs there; the status page shows Reachable Auth Fail for the IPSec SeGW section. I have called in but was unsuccessful in getting the device registered. 

Relevant info: 

MAC: A49733E83287

Software Version: GA5.10 - V0.5.010.1167

Thank you in advance for the help!

[jav6]

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@hraedon wrote:

Hello,

I recently purchased a used LTE Network Extender that I am now trying to get added to my account. Activation proceeds until the SeGW Server stage and hangs there; the status page shows Reachable Auth Fail for the IPSec SeGW section. I have called in but was unsuccessful in getting the device registered.

.  .  .

Thank you in advance for the help!

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You can't get it activated via this Forum.  You have to call Customer Service, 800-922-0204, and maybe ask for Technical Support to get it done/verified.  Also, have you turned on the IPSec option in your router?  If not, then that could be blocking your connection to the IPSec SeGW.

[vzw_customer_support]

We are here to help. We sent a Private Message to assist you.

~Geo