LTE Extender won't switch to open

[Ny277]

My LTE extender will not switch to OPEN.   It is stuck on Closed and when I try to select OPEN I get an error message ("Your changes cannot be saved due to system error. Please try again later")

The problem is, when I try to add numbers to my LIST is also gives me an error message.   After trying to add a number to the LIST it gave me an error message and seems to have deleted my other numbers.

Now, with the device in CLOSED mode and no names being able to be added to the LIST, it is basically a brick.

Any thoughts?

[vzw_customer_support]

@Ny277  wrote: My LTE extender will not switch to OPEN.   It is stuck on Closed and when I try to select OPEN I get an error message ("Your changes cannot be saved due to system error. Please try again later") The problem is, when I try to add numbers to my LIST is also gives me an error message.   After trying to add a number to the LIST it gave me an error message and seems to have deleted my other numbers. Now, with the device in CLOSED mode and no names being able to be added to the LIST, it is basically a brick.

Ny277, sorry you've been running into a wall there with trying change the settings on the Network Extender. Can you confirm what model of extender you're using? Also, what are your current internet speeds where you're using it, and is this broadband non satelittle or cellular based internet service? 

-John

[jav6]

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@vzw_customer_support wrote:

@Ny277  wrote: My LTE extender will not switch to OPEN.   It is stuck on Closed and when I try to select OPEN I get an error message ("Your changes cannot be saved due to system error. Please try again later") The problem is, when I try to add numbers to my LIST is also gives me an error message.   After trying to add a number to the LIST it gave me an error message and seems to have deleted my other numbers. Now, with the device in CLOSED mode and no names being able to be added to the LIST, it is basically a brick.

Ny277, sorry you've been running into a wall there with trying change the settings on the Network Extender. Can you confirm what model of extender you're using? Also, what are your current internet speeds where you're using it, and is this broadband non satelittle or cellular based internet service? 

-John

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Changing the Access Mode (Open, Closed, Hybrid) is NOT done thru settings on the network extender.  It is initiated via the My Verizon website which, when it successfully gets the info and updates the database for the account, THEN sends the update to the actual network device thru the network.  That whole process doesn't work starting with the website processing the requested change. This is obvious due to the 'Your changes cannot be saved due to system error' message when requesting the change on the website.  This issue has been reported over the last several years in many threads with no resolution.

[Ny277]

have you found a resolution?   This was working fine for me for a while until I went in to add another number and the whole thing blew up

[jav6]

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@Ny277 wrote:

have you found a resolution?   This was working fine for me for a while until I went in to add another number and the whole thing blew up

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I have not.  My extender is stuck in Hybrid mode and when trying to change it to Open, I get that 'system error' message.  When trying to change it to Closed, the web site won't accept my phone number as it says the number must be from my account...duh.... Fortunately, I don't need it as I use WiFi calling.  Also, I have SEVEN extender devices attached to my account of which only two are active and I CANNOT get the other five removed.  It seems the website is broken in removing those old 3G devices no longer supported.

[Ny277]

This is nuts that they can't fix it.    My problem with WIFI calling is that the cell service in my area is very bizarre.   In general it stinks (1-2 bars), but occasionally there is a "burst of signal" that could be 4-5 bars.

If that happens when you're on a call - the cell phone switches to the cell signal.   Unfortunately the "burst" only lasts for 10-20 seconds and then the call either goes back to Wifi after a delay or disconnects at some point.

The LTE extender was key to fix this

[Ny277]

As indicated by another poster - the settings are changed on the verizon website in the MYDEVICES section - that is where the error is happening.   The error is happening on the Verizon Website

My model number is:  sFemto3.     I have 1GB speed internet through Verizon Fios.

[vzw_customer_support]

Thank you for those additional details, Ny277. Can you please share the page you're currently using to follow the steps?

-Melissa

[Nilsa_VZ]

Our team has replicated the issue being reported and the development team will be working on a fix. Once the issue is fixed, an announcement will be provided. We apologize for this inconvenience.