LTE Network Extender Server Error 5A

I'm attempting to Install a network extender and got server error 5A on startup. I'm able to login to it via the IP address and can see that it has several strong satellite connections but keeps failing to get the certificate from the CMP server. Anybody know what the solution is on this? Every search leads to a board posting with no useful solution.

Accepted answers

reddeBoD

Finally got through to Verizon tech support, they added the MAC address on their end and it started right up. That matches with what I've seen elsewhere. I'd love to understand the logic of having to jump through hoops when it's a known issue.

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jav6

@reddeBoD
wrote:
I'm attempting to Install a network extender and got server error 5A on startup. I'm able to login to it via the IP address and can see that it has several strong satellite connections but keeps failing to get the certificate from the CMP server. Anybody know what the solution is on this? Every search leads to a board posting with no useful solution.

Assuming you have one of the 4G LTE Network Extenders (Samsung SLS-BU10B or Askey SFE116). Does the router it's connected to have IPSEC Passthrough turned on? Also, IPv4->IPv4/v6?

reddeBoD

It's one of the LTE network expenders from Verizon, now that you mention the manufacturer it's odd that I can't find it named either on the device or in the manual. The router has IPSEC Passthrough enabled as well as PPTP & L2TP. It's got both IPv4 and IPv6, with no special configurations. I've tried disabling the IPv4 and IPv6 firewalls but it made no difference.

reddeBoD

Verizon_Support

reddeBoD, thank you so much for this info. Help is here. Let's get the SKU so that we can gain further info. From the bottom of the device, locate the SKU (Stock Keeping Unit) on the barcode label. Click the link below for a visual and keep us posted.

https://www.verizon.com/support/knowledge-base-168046/#:~:text=From%20the%20bottom%20of%20the,to%20the%20view%20the%20info.

-Natasha