Disney Plus bundle Hulu Not Working
murray9781
Enthusiast - Level 1

I have been using the Disney+ bundle add on for over a year.  No issues.  On Sunday, Hulu stopped working.  Login failure.  I have spent over 5 hours on the phone with Hulu, Disney, and Verizon.  Each one is blaming the others.  I have done all that I was asked to do from resetting passwords to clearing cache etc.  The last advice from Hulu was to change the email address in my Verizon account and redo everything.  While not idea, I am at the end of my rope.  I called Verizon again and was told to never change my email.  He then offered to transfer me to someone who could help.  I was transferred to Disney support.  Disney and ESPN work great.  Hulu won't let me log in.  Any thoughts or advice?   I can't spend another 5 hours on the phone. 

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Re: Disney Plus bundle Hulu Not Working
vzw_customer_support
Customer Service Rep

We're sorry to hear about the issues you're having with your Hulu subscription. Verizon only manages the subscription itself as a bundle. If your Disney+ and ESP are working as intended, the issue will be with Hulu. We recommend reaching out to them directly for assistance with your Hulu account.

~Jesse

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Re: Disney Plus bundle Hulu Not Working
Case3
Enthusiast - Level 2

I have had the exact problem. I have called Verizon, Disney, and Hulu. I have spent  countless hours over 5 months wasting time in an endless loop repeating the same things and nothing suggested has worked. Verizon has lied to me several times saying they would call me back with a solution because I am out of time. No one has ever called me back. Verizon has terrible customer service and have just made excuses and I have no Hulu. It’s been very frustrating and a big time waster.

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Re: Disney Plus bundle Hulu Not Working
Case3
Enthusiast - Level 2

This is incorrect information. Verizon has told me it is ongoing problem and the problem is not with Hulu.

Re: Disney Plus bundle Hulu Not Working
vzw_customer_support
Customer Service Rep

We want to help and resolve the issue as soon as possible. I'll be sending you a Private Note, so we can get started.

~Maria

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Re: Disney Plus bundle Hulu Not Working
naryste
Enthusiast - Level 2

I have this issue as well. I have spent countless hours on chat and the phone with Verizon, Hulu and Disney+ and they all like to say it’s someone else’s issue, or that they will get back to me with a fix. But I never hear back from any of them. And I’m loathe to start again because they always want to start with me signing out of all of my devices, cancelling my bundle through Verizon, clearing my cache, starting my bundle again… I’ve done it more than 100 times at this point and always get the same (extremely helpful) error. 

Could not complete your request right now. Please try again later.

 

I even tried changing my Disney+ email address (so that Hulu was fed a new email address) and it’s the same error. I can’t do the beginning steps again for my own sanity, so if anyone finds a fix please PLEASE post it here!

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Re: Disney Plus bundle Hulu Not Working
Xx37
Enthusiast - Level 1

Obviously this is a continuing problem with Verizon.  I have the same issue, can sign into Disney and ESPN without issue but when I try to sign into Hulu it trys to make me activate a new plan  with payment. 

If Verizon is not able to make this work they should not be advertising that they offer the service and the FCC should investigate and fine them for false advertising.  

I had no issue when I had a separate account through Disney with the package plan, only started after I switched to Verizons plan offer.

Disney Bundle 

Re: Disney Plus bundle Hulu Not Working
vzw_customer_support
Customer Service Rep

We are sorry to read that you've been having issues with your bundle promotion, and we are here to help out. To clarify, you already had created an account with Hulu and Disney+? Are you adding the promotion through the My Verizon website or app?

~Freddy

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Re: Disney Plus bundle Hulu Not Working
naryste
Enthusiast - Level 2

When I first switched to Verizon Wireless I originally had a Disney account and a separate Hulu with no ads account. I was told that I would get a $6.”something “ amount refunded each month since they couldn’t fix the issue. That was to pay the difference for the No ads part that wasn’t included with the Disney+ Bundle. This was after many hours being passed between Disney, Hulu and Verizon. I have removed and added the Disney Bundle from my Verizon account over 30 times. The same for “logging out of all devices” and “removing all my cookies,” and all the other beginner suggestions for this issue. Every time I contact someone I have to start over even if I try to explain what I’ve already done.

I got the refund for one month.. and was paying the full amount for Hulu with no ads for over a year waiting for a fix to this known issue.

I finally cancelled my Hulu account and most recently changed my email address with Disney+ so that it would be a completely new account to Hulu - not associated with the account that I had tried to activate unsuccessfully so many times. The new email address got the same unsuccessful result. This was around the time that I made my original post. 

I have been going without my Hulu account for many months even though there is content I would like to watch, but I was sick of feeling like I was double paying for it.

Re: Disney Plus bundle Hulu Not Working
vzw_customer_support
Customer Service Rep

Thank you for reaching out about your Hulu plan options. I apologize there was any confusion about your bundle. While you are able to upgrade to Hulu without ads, you would still be responsible for the price difference. https://www.verizon.com/support/disney-bundle-faqs/ Please let us know if you have any additional questions. 

-Melissa

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