When I initially activated the Disney Bundle the incorrect email was used, so I cancelled the activation. When I tried to re-activate the subscription to the Disney Bundle I was unable to change the email address to my correct one. The support desk does not understand my question (whether via phone or live chat) so has anyone come across this issue and found a solution?
In this case, you need to contact Disney and Hulu directly to have an email change.
You can contact:
- help.disneyplus.com for questions about Disney+ Premium (No Ads).
- http://help.espnplus.com for questions about ESPN+
- https://help.hulu.com for questions about Hulu.
Note: When you contact Disney+, Hulu, or ESPN+, it helps to give the reference number that identifies your Verizon promotional subscription. Find your reference number in:
- My Verizon app: From the top menu, choose Account, then Add-Ons. Scroll to the Disney Bundle then tap Manage. Your reference number is under "Important Information."
- My Verizon website: From the top menu, choose Plan, then Add-ons and apps. Choose Manage Your Products then the Disney Bundle to see your reference number.
I’m not having the exact same issue that you had in trying to enroll in the Disney+ Bundle, but I have a question for you about what you provided in your post about re-activation. So for this, did you go to Manage My Add-Ons within MyVerizon…and within the Disney+ Bundle “tile”, did you choose to Cancel Your Subscription? I’m asking this because for the Disney+ Bundle issue that I’m having, I’m being led to believe that I need to cancel my subscription (which is listed as Active…) and then re-enroll in it in order to fix my problem. However the fine print on this particular Verizon perk, has me concerned that once you cancel your subscription that you wont be able to re-register for it/re-enroll in it. But if I am correctly understanding what you did around re-activation, this is what it looks like you did..re: canceling your subscription. Thank you.
TWebb99, thanks so much for reaching out to us about this here. The Disney+ bundle is awesome, so I am happy to help in any way. In order to change the email address on your Disney+ account, you must contact Disney+ directly @ 888-905-7888. We are not able to change the email for you. My apologies for any inconvenience and misinformation you may have received, that was never the intent. Did this help?-Dia
Thank you for your response. With the specific Disney+ Bundle activation issue that i am having, I am being led to believe from chatting with Disney +/Hulu Customer Support…that I need to cancel my currently active subscription from manage my addons within MyVerizon on the Disney+ Bundle tile and then re-activate it/re-enroll in it. HOWEVER, I’m concerned that if I attempt to do this that, from the fine print on Verizon.com, that I wont be able to get the add-on re-activated/re-enrolled. Can you please comment on this?
Do not recommend canceling the offer through us, there is no guarantee we can add it back. They would need to change your email for you. -Dia
Thank you for your additional response. I don’t believe my email for the Disney+ bundle activation needs to be changed. Though my Disney+ Bundle subscription per manage my addons within MyVerizon shows as active, I don’t believe it has “handshaked” with my Disney+ account. Because when I log into my Disney+ account, I only see buttons (2) to select…which are both asking me to restart my Disney+ service or to sign-up for the full Disney+ Bundle. I am seeing no My Account option within my Disney+ Account. If my Verizon Disney+ Bundle did “connect” with my existing Disney+ account, I would have expected to see a My Account option once logged into my existing Disney+ account. But I see no such option. Why can’t Verizon essentially reset my Disney+ Bundle subscription, so that I can go back into manage my addons within MyVerizon and then re-enroll/re-activate the Disney+ Bundle again?
I had this problem with just the Disney. The activation instructions provided by Verizon say to connect to an existing Disney subscription be sure to use your current Disney subscription e-mail to sign up, which for me was my daughter's e-mail, who is an account manager on my Verizon with her. What the Verizon directions fail to tell you is that E-mail needs to be the same as the Disney account E-mail, which had I known I would have changed to be my main Verizon account e-mail. Many folks at Verizon were made aware of this issue, and they still have not updated their instructions. I was told, as you have, to call Disney to change it, but they could not as the one changing to was already in use, and I did not want to cancel that Disney account as we would lose the prepaid annual subscription rather than pause it. I ended up cancelling the Disney account with the wrong e-mail, hoping I could re-open it with the correct e-mail, but that option was not available, and Verizon said they could not put the offer back on my account. I ended up complaining to executive services, who still could not help, so asked for a manager, who credited my account for the amount of the lost six months of Disney offer. Sadly this information will only get to those already in a similar predicament as Verizon does not actually listen to a customer who tells them how to fix this from happening over and over, such an easy fix.
If you have Disney bundle included in your plan, you will be able to re-add it. I work customer service and I was concerned about the same thing. If yu go to the disney bundle faq page, under the header for "existing hulu, disney etc subscriptions" go to number 6 and there it actually walks you through canceling your subscription and reactivating in order to enroll in hulu without ads. there is a note at the botom of that bullet point: [Note: If you have the Disney Bundle included in your plan you will be able to re-enroll in the bundle at a later step in this process. If you have the Disney+ Premium (No Ads) promotion you will not be able to re-enroll and receive the rest of your 6-months free.]