Closed Captioning - Impossible to Read

Question

I am new to Verizon and have been very disappointed in the quality of the closed captioning text.  I see previous posts here from years ago stating the same thing. The text spacing and font is horrible and there are shows where the text is complete unreadible. Do any of the closed caption settings make a different in the readability? Is there a solution to this?   I just switched from another provider where I had no issues. Has anyone tried filing a complaint with the FCC?

clem21 · Accepted Answer

First make sure this is set to HD: Main Menu > Settings > Audio & Video > Video Settings > Graphic Settings

Then go here and try some of the options, you may find one that works better for you:

Main Menu > Settings > System > Accessibility>Closed Captions:

Additional Closed Caption Settings Fields
Description
Service Selection
Sets the service used by the IPC4100 to render (draw) the closed
captions:
Analog: This setting affects closed captions for digital standard definition
services.
Available options:
CC1 (default), CC2, CC3, CC4, T1, T2, T3, or T4

Digital
This setting affects closed captions for digital enhanced definition and
high definition services. Available options:

Primary Language (default)
Secondary Language:
3, 4, 5, or 6

Font Size
Sets the font size for closed captions. Available options:

Auto (default)
Standard
Large
Small

Font Style
Sets the font style for closed captions. Available options:

Auto (default)
Mono Serif
Proportion Serif
Mono
No Serif
Proportion No Serif
Casual
Cursive
Small

Font Color
Sets the font color. Available options:

Auto (default)
White
Black
Red
Green
Blue
Yellow
Magenta
Cyan

Font Opacity
Sets the font opacity. Available options:

Auto (default)
Transparent
Translucent
Solid
Flashing

Font Edge Type
Sets the edge appearance. Available options:
Auto
None
Raised
Depressed
Uniform
Left Shadowed
Right Shadowed

Font Edge Color
Sets the edge color. Available options:
Auto (Default)
White
Black
Red
Green
Blue
Yellow
Magenta
Cyan

Background Color
Sets the background color
for closed captions. Available options:
Auto (Default)
White
Black
Red
Green
Blue
Yellow
Magenta
Cyan

Background Opacity
Sets the background opacity for closed captions. Available options:
Auto (default)
Transparent
Translucent
Solid

Window Color
Sets the window color for closed captions. Available options:
Auto (Default)
White
Black
Red
Green
Blue
Yellow
Magenta
Cyan

Window Opacity
Sets the window opacity for closed captions. Available options:
Auto (default)
Transparent
Translucent
Solid
Flashing

Control Mode
Sets the closed caption settings. Available options:
Auto (default)
User
Return to Main
Page
Selecting this option will return you to the User Setting screen.
Restore Closed Caption Defaults