Verizon/Asurion Protection Plans Don't Work and Have Bad Customer Service
rjg1451
Enthusiast - Level 2

This is a PSA/warning to anyone considering getting the Verizon/Asurion protection plans - Don't Do It! It's a waste of your money and time!

 

We have all of our devices through Verizon and have the Asurion insurance/protection plans to go along with them. My daughter dropped her iPad and cracked the screen. 

I've now filed 3 online claims and gone through their phone tree (takes at least 30 minutes to get through to a human) 3 times and each time they say that there is only one more step to validate the claim and then 12-24 hours later I get an email that the claim was rejected with no explanation or way to troubleshoot the issue, just the generic number to call back and get put through a 30 minute phone tree again and then put on hold. 

Yesterday I went to the Verizon store as I've had some success with helpful people there before and was told that my best bet was to go to the "U Break it We Fix it" store as that is Asurions in person branch. I went there and was told that because I don't have an active claim that they can't help me and I should go back to a different/larger Verizon store. I went there and was told that Asurion is a 3rd party and they can't help me at all. 

Perhaps the most infuriating thing is that while you're on the phone with Asurion, they are constantly trying to sell you more insurance products. Why would I buy more insurance from you if you don't even honor the current insurance products I'm already paying for?

All in all this is incredibly frustrating and a major waste of time. When able I'm definitely going to look into switching our plans to another provider and hope to never deal with Asurion again.   

If this message board is checked by any Verizon/Asurion employees or customer service agents, please reach out otherwise I'll be looking to take our absurd number of devices elsewhere. 

Labels (1)
Re: Verizon/Asurion Protection Plans Don't Work and Have Bad Customer Service
aakash1234
Newbie

Verizon is a  good service provider it helps there customer to work easily the company plans for there customer service but at that time the plan of that company don't work  due to some crises. the service provided by the verizon is like laptop,tablet and  WPS WIFI VERIZON  ROUTER  etc .

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Re: Verizon/Asurion Protection Plans Don't Work and Have Bad Customer Service
vzw_customer_support
Customer Service Rep

Hi. I am sending you a Private Note now. 

*Sierra

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Re: Verizon/Asurion Protection Plans Don't Work and Have Bad Customer Service
rjg1451
Enthusiast - Level 2

havent gotten any messages from you or anyone else

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Re: Verizon/Asurion Protection Plans Don't Work and Have Bad Customer Service
vzw_customer_support
Customer Service Rep

Apologies for the delay in reaching out to you, rjg1451. Please check your private notes now for a message from us so that we can dive into this and find a solution.

-Joseph

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Re: Verizon/Asurion Protection Plans Don't Work and Have Bad Customer Service
rjg1451
Enthusiast - Level 2

Joseph was very helpful and fixed the issue

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Re: Verizon/Asurion Protection Plans Don't Work and Have Bad Customer Service
Drew1124
Enthusiast - Level 1

I have been trying to put in a claim for almost a week now after my wife’s phone was stolen and asurion keeps saying I don’t have protection on my plan  for are phones but four different customer service reps from Verizon have confirmed that I do and I always have I have always had Verizon my whole life and never had issues like I’ve been having lately I would love to just buy a new phone but we still owe for the phones we just upgraded too a few months ago and iPhones are not cheap.

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Re: Verizon/Asurion Protection Plans Don't Work and Have Bad Customer Service
EDVERDEJA
Newbie

Same thing happens to me.  Have put in two requests for repairs based on their they're requirements of me.  Still insist. I'm missing..... some documents...  or a picture or something. And I'll never know because I can't get a hold of them.   And don't tell me... It's crazy because they keep suggesting that we can't file a false claim yet. They're claim of taking care of our equipment has been falsely represented.

..

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