Confusion Regarding $1000 Trade-In Advertising

YoBoiBeans
Newbie

Logged onto Verizon for the first time in a year and saw a promotion for a 1000$ credit if I trade in my Galaxy S 24 Plus. I picked out the Galaxy S 25 Ultra, and ended up only getting 297$ for my old phone. If I would have known I was not going to get the full 1000$ I would have never traded it in, and tried to sell it to someone for the 500-700 dollars the phone is still going for pre-owned.

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vzw_customer_support
Community Manager
Community Manager

Can you confirm, did you see this promotion on our main site or was it in your My Offers?

-Joe

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SynthpopAddict
Champion - Level 3

Verizon ought to do like one of their competitors does (at least they do now) where such offers say "up to X dollars for trade-in".  I find it hard to believe that anyone bringing in a trade-in is getting a grand for any phone in any condition.

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I'm not a Verizon employee, just another customer trying to help.
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