I am disappointed because I came to this discussion board a while back and thought all my issues were resolved, but they were not. I switched from pre-paid to a post-paid plan back in December 2023, after being a pre-paid member for over 10 years. I was being over charged like crazy after being told that switching wouldn't affect my bill. The plan I signed up for stated that I would receive a new IPhone for free and would only have to switch. After receiving my phone, I was charged the full amount for my IPhone. I had to wait over two months to be able to use my phone because it was disconnected. I was told that the phone was free. Now I am still paying for the phone every month.. Instead of getting a free phone like I was promised, I was placed on a 3 year payment plan without my concent. I hope the issue can be resolved.
We are sorry to read you had this experience dmerrival, as this is never what we want for any of our customers. To better assist you, we will be sending you a private message.
~Freddy
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