Billing and $300 gift card promotion

[Milind_95]

I’m writing to express my disappointment with the misleading promises made by Verizon sales representatives. I recently added four new lines under the Verizon Welcome Unlimited plan. During my call with the agent, I was clearly informed that with four lines and autopay enabled, the monthly cost would be $30 per line. I was also assured that the activation fees for all lines would be waived and that I would receive a $300 gift card as part of the promotion.

However, after receiving and activating the devices, I encountered several issues. One of the lines was not added to my main account because, according to the agent, Verizon’s system couldn’t process a port-in from Visible — which is ironically a Verizon-owned service. As a result, that line was processed separately.

Now, my bill shows a charge of $50 per line instead of the promised $30, the activation fees have not been waived, and there has been no update regarding the $300 gift card. This experience has been frustrating and feels like a breach of trust, especially given the assurances I was provided before signing up.

[vzw_customer_support]

We want to ensure that all of these issues are resolved ASAP for you.  A private message is being sent to you so that we can fully assist you.

-Sean

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, the billing issue and giftcard promotion concerns were resolved. Steps to redeem the gift card promotion were provided. If others encounter similar problems with the Bring Your Own Device Promotion Gift Card, please follow the steps below:

1	Visit vzw.com/rebate.
2	Enter the purchase date and promotion code (VZREUNITE24).
3	Enter the appropriate information.
4	Submit the offer redemption within 60 days of activation. Result: The customer receives the Verizon Gift Card through email within 8 weeks of submission.

If you meet all eligibility requirements for the promotion and are still experiencing issues, please contact us for further assistance.