Discount Reduced!

IvyMassachusetts
Enthusiast - Level 1

Super annoyed that my $10/month  discount was reduced to $5/month because I have an older plan.

Been with Verizon 19 years…. As soon as my phones (I have 5 lines and a smartwatch) are paid off, I am switching to AT&T.  This is foolish.

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3 Replies
vzw_customer_support
Customer Service Rep

Hello, IvyMassachusetts. I understand the prices of many things are increasing, and I want to make sure I am able to provide you the best value with a plan that fits you best. Would you allow me to perform an account analysis with you to see what plans fit you best and offer you some different price points?

-Natasha

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Jennifer521
Newbie

Agreed. This is what you get for being a loyal customer. My bill has gone up from 290 to 356, over the last year,  and that was with paying 2 devices off.  

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vzw_customer_support
Customer Service Rep

Jennifer521, we understand how concerning it is to see any increase to your bill. We want to ensure that you are getting the best value from your plan and services. We can perform an account analysis and review your current plan and services to make sure they are fitting your needs. If you would like for us to review your account, just let us know and we will be glad to take a closer look.

-Andi

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