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My service is horrible, where did my 5G service Go

Orange2000

In the past two days all five of my devices switched to LTE, and now my service is lagging. I have called customer service and tech support numerous times. I keep getting cut off! Idk what the problem is, I rest my phone, done a hard reset and I still do not have 5g service. What can I do next? Perhaps switch carriers. I pay way too much $ for dropped calls. I can not even send a text msg or picture text.

#dropcalls #whereismy5gnetwork

Comments

SynthpopAddict

The legacy plans such as you're on are reportedly now getting deprioritized in favor of customers on the current postpaid plans, but if you can't even text and calls are problematic, I think there's something wrong with the tower(s) in your area. It's clearly not your phone because all 5 devices you have are doing the same thing. Have you checked the Check Network Status widget on Verizon's website or downdetector.com to see if there's any outages in your neighborhood?

Verizon_Support

Orange2000, we're sorry to hear that you're having problems with your service and aren't getting the 5G you need. We're going to figure out what's going on. What ZIP Code are you having issues on?

~Jesse

Orange2000

So I wonder if I should switch plans to see if that would make a difference?

Orange2000

My location of work is 86045 and my residence is at 86053. I have no service at 86053 and no 5g network.
LTE is extremely slow in 86045.

Verizon_Support

Orange2000, thanks so much for the zip codes as it does help. In both zip codes of 86045 and 86053, these are still 4G LTE areas as 5G has not been established here yet, but we are working to get it there as soon as possible. Regarding the issues you are experiencing of slower speeds, it is very important that we pinpoint where this is happening. Does it primarily happen while indoors? If yes, how far from a home or building must you go before you notice a positive change in your service?

-Natasha

SynthpopAddict

@Orange2000
wrote:
My location of work is 86045 and my residence is at 86053. I have no service at 86053 and no 5g network.
LTE is extremely slow in 86045.

I'm guessing you had service at home at some point, otherwise you'd have left for another carrier already. If the problems you've been experiencing are only a recent phenomenon, the towers in your area may be receiving some upgrades. Verizon can't simply shut off towers to work on them; part of the tower still carries traffic while another part is being worked upon, but this lowers the capacity of the tower and can cause signal fluctuations and slow data speeds because traffic is being crammed onto less cells, causing congestion. I was noticing this myself (live in a completely different area than you) and just last night, OpenSignal is now telling me my phone is connected to a new cell site which wasn't there before.

I am wondering why you were able to get 5G before and not now though, if Verizon CS is saying your ZIP codes are not in a 5G coverage area. Wouldn't rush to upgrade your plan to a current one just yet if that's the case.

Verizon_Support

Thank you for reaching out to us on this platform. We are here to help and look for the most suitable option for your needs. Please tell us a little more. Are you experiencing issues indoors or outdoors? Is your device software up to date? What is your current plan?

~Maria

geogen333

It's very frustrating. Especially with their high cost for a phone line. Same problem here for at least a month now. Having the same issues all over town and only 1 bar or just SOS at home. This is on both our phones. Unacceptable. Mobile lines are our only phones! 33701,33416,33705,33710, 33704, 33706, take your pick, it's all over town.

Verizon_Support

geogen333, The last thing we want is for you to have any problems with your service. We want you to get the great service you expect and we're here to make sure you receive it. What troubleshooting have you tried so far? Does this happen inside, outside, or both? Do you have Wi-Fi Calling enabled on your devices?

~Jesse

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