So I’ve had the worst experience so far with Verizon. First I was chatting with someone for over 3 hours and then got transferred at the end and no one knew anything of the conversation I was having prior so I waited until yesterday to place the order and finally got it placed. Paid for next day shipping for two phones and also got wifi. Got an email that I needed to send picture of my ID and myself && now I got an email that my order is being cancelled but in account it still says pending. I have never had such a horrible experience and I’m about to switch to a different carrier. I don’t know what to do. I’m typing this on my wife’s phone cause mine is broken which is the reason we are trying to get new phones && I don’t have the money to keep placing orders for them to cancel them
We're so sorry to hear about the issues you had with your order. Based on what you've told us, the order needed additional identification before it was able to be shipped. If the information is not received in time, or the information is not submitted correctly, the order is cancelled. You can reach back out to our sales team who place your order again. You can contact them using this link: https://www.verizon.com/support/contact-us/ You can also take a look at our deals here: https://www.verizon.com/deals/
~Jesse
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