Text and calls
John408
Newbie

Why can’t I access and view minutes and call data on my iPhone 15 P M it says no data log for this line

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3 Replies
vzw_customer_support
Customer Service Rep

 

Congrats on the new phone, John408. We would love to help. Are you using the My Verizon app? Are you looking for current logs or previous moths usage? -Joe

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vzw_customer_support
Customer Service Rep

Good morning John408, this is a courtesy follow up regarding your call and data log dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert

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SynthpopAddict
Master - Level 3

The system is really slow with updating usage logs.  For about a couple months now, I've noticed it takes about a week before anything shows up, and for data usage at least, it shows what looks like a "lump sum" usage for the entire week as one day's usage when it finally updates instead of per-day use.  Haven't looked at my call/text logs to see what's going on there.

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I'm not a Verizon employee, just another customer trying to help.
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