Transfer service

[Tab15]

Why can’t you get my issue fixed? It’s been 4 months of talking to people and going into corporate stores.  Your worker places me on a bogus plan when all I asked was to switch who pays the bill?!!  Everyone I have talked to or went in and spoke with see the issue and says the plan has been gone for like 10 years and yet nobody can solve the problem. You’re still asking me to pay $1800 out of my pocket.

[SynthpopAddict]

Hi, sorry to hear someone switched your service plan for whatever reason.  To have someone else assume financial responsibility for an account, that's a transfer of service process:

Transfer Your Service 

If your previous service plan has been gone for that long, unfortunately there isn't a way to get it back.

[Tab15]

I went through divorce and had to put it in my name. The person I spoke to put me on a plan that charges per text and calls.  It was supposed to be unlimited like what I had…. He wasn’t smart enough to see that I guess.  Thanks for you reply 🙂

[SynthpopAddict]

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@Tab15 wrote:

[snipped] The person I spoke to put me on a plan that charges per text and calls.  Thanks for you reply 🙂

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You're welcome.  I am completely mystified that you are on a plan which is charging for texts and calls though.  Such plans haven't been around for a very long time (seems like it was before 2010 when carriers still charged for minutes and then began offering "rollover minutes", and texts used to be charged per text too).

Depending on what kind of price range you're looking for, there are 3 different unlimited mobile plans currently available in the postpaid category with their own sets of bells and whistles.  Alternatively, there are prepaid unlimited plans for a lower cost, but you will be deprioritized to postpaid customers on the towers since prepaid is less expensive.  I don't know what would be the best solution to the enormous bill, which I'm guessing was total amount for charges for calls/texts on the metered plan.  You may have to use an outside source to help you.

[Tab15]

I  am on the correct plan now. The solution would be Verizon paying for their mistake.  I pay my monthly bill, but I shouldn’t have to pay the $1800.00 for their mistake.  Employees should know what they are doing. I told the gentleman I wanted the same plan just to put me as the payer.  I  shouldn’t be responsible to pay their mistake not mine.  

[vzw_customer_support]

I am glad to read you are on the correct plan now. We can look into your previous bills with you and see what happened. Please respond to the private note that has been sent so we can discuss in more detail. 

-Bryan

[vzw_customer_support · Accepted solution]

Resolution update: By partnering with support, the issue of the bill and previous payments was resolved. If others encounter similar problems with plan changes or bill amounts common factors can include:

Moving from an old (grandfathered) plan that is no longer available

Potential prorated charges depending on when the change was made

Updated Perks / Features that were added as a result of the change.

For anyone facing a similar issue now, we recommend reviewing this link for more details: https://www.verizon.com/support/view-bill-online-faqs/

If you still require assistance or have any questions, please contact us for support. 

-Alex

[vzw_customer_support]

We are still here to help and make sure your account is set up as you need. Please respond to the private message that has been sent. 

-Bryan

[vzw_customer_support]

4 months is far too long to resolve any issue.  We want to ensure that this is resolved for you ASAP.  A private message is being sent to assist you further.

-Sean