Ultimate Unlimited - Text failures
DannyB1
Newbie

I recently switched to Ultimate Unlimited and now cannon receive texts messages from almost any source outside of my contact list.

Is there anything I can do?

 

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2 Replies
SynthpopAddict
Master - Level 3

What's the make and model of your phone?  Maybe the settings got messed up somehow when you switched plans.

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I'm not a Verizon employee, just another customer trying to help.
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vzw_customer_support
Customer Service Rep
@DannyB1  wrote: I recently switched to Ultimate Unlimited and now cannon receive texts messages from almost any source outside of my contact list. Is there anything I can do?

That is indeed odd behavior after changing plans, DannyB1. I know plan changes these days do require a restart of your device. SynthpopAddict did have some great questions as well. What happens when someone outside of your contacts attempts to send you a message? What if they try to call? What happens after a device restart?

-Joseph

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