I've had a 5g unlimited plan for years on multiple lines. Up until a couple months ago I got a mixture of 5g and 5g uw both at my house and in my neighborhood, often seeing speeds around 300mbps. Now I only get LTE at home and in the majority of the places I travel. Occasionally I'll get 5g uw when I'm more than a mile from my house. I've checked and the LTE never jumps up to 5g regardless how much bandwidth intensive stuff I'm doing. Mostly at home and in my neighborhood I get around 15-20mbps download and 3-4mbps upload. I have this problem on multiple lines and have reset the phones to see if that fixed the issue to no avail. On my personal line I've tried 3 different phones and both a physical sim as well as multiple esims. Why is it that my monthly bill is increasing but the quality of my service is decreasing?
We're sorry to hear that you're having problems with your service. We want you to get the 5G you need, and we're going to do everything we can to help you out. Would it be possible for you to share your ZIP Code so we can review the area?
~Jesse
Thanks for those additional details. I'm seeing that the area is covered by the 5GUW mid band network. You mentioned you are getting LTE at home and in many places you travel. Is your signal indicator changing to LTE or is this a reference to your data speeds? You mentioned you've been using the same plan for quite awhile. Can you let us know what plan you are currently using, please?
-Lauren
Both the signal indicator and speeds are LTE which is a far cry from the 5g uw I used to get in the same places that I only get LTE now. I'm using the 5g get more unlimited plan.
Thank you for that information narwhal_enthusiast. Please be on the lookout for a Private Message from us so that we can further assist.
-Andi
I have been having the exact same issues since December with no resolution. Iโve called, chatted, was supposed to receive callbacks with updates and have not. Have gong through every troubleshooting option I can. Issues are with all devices and my 5G home internet which I was told first to get new gateway, but had to cancel line and set new up in order to not pay outright for equipment now Iโm being charged $200 for the disconnect line. I donโt live in a large city I am 1.4 miles from the tower that once installed early 2023 always received 5GUW until December where itโs mainly only LTE coverage when it doesnโt drop completely out. Would LOVE for someone to tech out and work with me on figuring this out and finding a resolution!
Hey there, WhiskeyWillow1322, thanks for reaching out in reference to your coverage concern. To confirm, you have been seeing 5G service on your devices up until this past December, but since then you only see LTE for coverage, correct? Can you please confirm your zip code so we can take a closer look at your area?
-Lauren
Hi, someone said Dynamic Spectrum Sharing (DSS) was shut off recently, which may very well be the reason why you don't have a 5G light showing right now. Or if you are on a legacy plan, you're now being deprioritized in favor of the customers on the current top-end plans. I think Verizon is doing something behind the scenes and things are going to get better, but it's going to take time. The same thing has been going on in my neighborhood over recent months and I'm in a completely different part of the US. However, there are now some towers at least which have fantastic 5G speeds on them much better than before.
20Mbps down is adequate for many apps to run, unless you're doing something really resource draining such as topnotch high-definition streaming or playing complex games?
I know that 20Mbps is fine for a lot of things but when I'm downloading large files I should be getting the 5g I'm paying for.
Thanks so much for that information, narwhal_enthusiast. We'll be sending a Private Message to better assist.
~Izzy
I have the same problem. I signed up and bought a phone, tablet, and watch. I've never seen 5G on any of them. I got these devices and their associated plans because I was told that they were 5G. I feel like I was fooled out of my money. I've been through hours of troubleshooting phone calls, from operator to operator, but nobody at Verizon seems to know why I can't get 5G.
@jmhysongsince you only recently signed up, it's not that you're on a legacy, no longer offered plan which I'm really starting to think are getting deprioritized. But there's still a definite pecking order on the network so if you're not on one of the top 2 postpaid plans, you're subject to some level of lower priority on the towers.
It's also been my experience 5G service is only available when you're in a midsize or bigger city and you need to be at least a few miles inside the city limits to pick it up. I live on the edge of a midsize city and virtually never have 5G at home, but if I drive just a mile up the road, not a problem.
Hello jmhysong, being on top of your service is vital, especially if you are managing your signal. Verizon is here to help.
When did the issue start? What recent changes have you made? How is this problem affecting your service? Please provide the nearest zip code of the problem location?
~Gilbert
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