Where is my 5G?
narwhal_enthusiast
Enthusiast - Level 2

I've had a 5g unlimited plan for years on multiple lines. Up until a couple months ago I got a mixture of 5g and 5g uw both at my house and in my neighborhood, often seeing speeds around 300mbps. Now I only get LTE at home and in the majority of the places I travel. Occasionally I'll get 5g uw when I'm more than a mile from my house. I've checked and the LTE never jumps up to 5g regardless how much bandwidth intensive stuff I'm doing. Mostly at home and in my neighborhood I get around 15-20mbps download and 3-4mbps upload. I have this problem on multiple lines and have reset the phones to see if that fixed the issue to no avail. On my personal line I've tried 3 different phones and both a physical sim as well as multiple esims. Why is it that my monthly bill is increasing but the quality of my service is decreasing?

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Re: Where is my 5G?
vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems with your service. We want you to get the 5G you need, and we're going to do everything we can to help you out. Would it be possible for you to share your ZIP Code so we can review the area? 

~Jesse

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Re: Where is my 5G?
narwhal_enthusiast
Enthusiast - Level 2
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Re: Where is my 5G?
SynthpopAddict

Hi, someone said Dynamic Spectrum Sharing (DSS) was shut off recently, which may very well be the reason why you don't have a 5G light showing right now.  Or if you are on a legacy plan, you're now being deprioritized in favor of the customers on the current top-end plans.  I think Verizon is doing something behind the scenes and things are going to get better, but it's going to take time.  The same thing has been going on in my neighborhood over recent months and I'm in a completely different part of the US.  However, there are now some towers at least which have fantastic 5G speeds on them much better than before.

20Mbps down is adequate for many apps to run, unless you're doing something really resource draining such as topnotch high-definition streaming or playing complex games?

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I'm not a Verizon employee, just another customer trying to help.
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Re: Where is my 5G?
narwhal_enthusiast
Enthusiast - Level 2

I know that 20Mbps is fine for a lot of things but when I'm downloading large files I should be getting the 5g I'm paying for.

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Re: Where is my 5G?
vzw_customer_support
Customer Service Rep

Thanks for those additional details. I'm seeing that the area is covered by the 5GUW mid band network. You mentioned you are getting LTE at home and in many places you travel. Is your signal indicator changing to LTE or is this a reference to your data speeds? You mentioned you've been using the same plan for quite awhile. Can you let us know what plan you are currently using, please?

-Lauren

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Re: Where is my 5G?
narwhal_enthusiast
Enthusiast - Level 2

Both the signal indicator and speeds are LTE which is a far cry from the 5g uw I used to get in the same places that I only get LTE now. I'm using the 5g get more unlimited plan.

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Re: Where is my 5G?
vzw_customer_support
Customer Service Rep

Thanks so much for that information, narwhal_enthusiast. We'll be sending a Private Message to better assist. 

~Izzy

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Re: Where is my 5G?
vzw_customer_support
Customer Service Rep

Thank you for that information narwhal_enthusiast. Please be on the lookout for a Private Message from us so that we can further assist.

-Andi

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Re: Where is my 5G?
WhiskeyWillow1322

I have been having the exact same issues since December with no resolution. I’ve called, chatted, was supposed to receive callbacks with updates and have not. Have gong through every troubleshooting option I can. Issues are with all devices and my 5G home internet which I was told first to get new gateway, but had to cancel line and set new up in order to not pay outright for equipment now I’m being charged $200 for the disconnect line. I don’t live in a large city I am 1.4 miles from the tower that once installed early 2023 always received 5GUW until December where it’s mainly only LTE coverage when it doesn’t drop completely out. Would LOVE for someone to tech out and work with me on figuring this out and finding a resolution! 

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