Hey there, jcangny1, thanks for reaching out regarding the dropped call issue. Is this happening every time you're on a call at midnight? Have you ever been able to talk through a call at this time without the call dropping? If so, when did this issue start?
-Lauren
It appears there was a glitch when the family filter plan was upgraded. Even though no lines were active in the plan after upgrade it caused the drop out of all lines at midnight. As soon as I dropped the plan completely the problem went away. Will not be paying for or fitting Verizon Family filter.
Hello, being on top of your account is crucial, especially if you are having Verizon Smart Family feature issues. Verizon is here to help.
For more info check out our Verizon Smart Family FAQs: https://www.verizon.com/support/verizon-smart-family-faqs/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
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