"Error occured with authentication." when trying to generate Number Transfer PIN
QuietPecan
Newbie

I am attempting to generate a Number Transfer PIN in my online account in order to transfer my mobile number to another service provider. However, when I click Generate PIN, I receive the error message "Error occured with authentication."

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vzw_customer_support
Customer Service Rep

Hello, QuietPecan. My apologies to hear you want to port one of your numbers out. Help is here. Please see the link below for the steps to request the Number Transfer PIN. See 'How do I get a Number Transfer PIN?' for the steps. 

https://www.verizon.com/support/port-out-faqs/#pin

-Natasha

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SynthpopAddict
Champion - Level 1

Hopefully this isn't an IT issue with Verizon, but are you trying to generate the transfer PIN via the phone app or on a computer?  If one of them isn't working, try the other.

If you are a prepaid customer, you cannot generate your own transfer PIN online.  No idea why, but you've got to go to a Verizon store and ask an employee to pull up your account on their tablet and only then can you get the PIN!

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I'm not a Verizon employee, just another customer trying to help.
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