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IP address
CMD5
Member

My IP address has me located in Indianapolis, IN.  I am 287 miles away.  This screws up my location for streaming.  How can this be changed?

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Re: IP address
vzw_customer_support
Customer Support

CMD5, 

We want help you get this right. You can change your IP address in the system preferences for your network. Which operating system are you using to stream on that device? For example, are you using a Mac, Windows, Android, or iOS? 

 

 

 

-Lasina

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Re: IP address
Data5248
Member

I think update 4 is suppose to fix that problem have you tried updating the Verizon box..  

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Re: IP address
CMD5
Member

My Router firmware tels me it is up to date.

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Re: IP address
CMD5
Member

Windows, however the problem is the router's IPAddress.  

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Re: IP address
vzw_customer_support
Customer Support

Thank you for confirming that for us. Have you already attempted to change your IP Address, and it was unable to yield any results?

 

*Robert

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Re: IP address
Data5248
Member

update 4 is Software Version: 222146 Release date: 06/22/2022 does you router have that version. What's changing:

The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services.

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Re: IP address
CMD5
Member

I have a version installed 04-12-22.  When I check for a newer version, the message I get is that my firmware is up to date.

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Re: IP address
vzw_customer_support
Customer Support

Hi there! Thank you so much for your patience. I would love to assist you with your router. Please send me a Private Message, so I can help.

*Ana

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Re: IP address
Data5248
Member

That the problem we are all having,  not able to get the update. 

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