Document

[Telisha50]

Hello need help uploading documents 

[vzw_customer_support]

Hello Telisha50. We would love to help. What documents are you referring to? Was this for wireless service or Fios? -Joe

[Craig_Vz · Accepted solution]

Toggle
open the Verizon Cloud app and in 'Settings - Upload Settings" ensure that each desired data class is selected, and that there are no alerts for required permissions. The Cloud App must have security permission on the device to access storage, as well as Camera, Contacts, and other sections in order to backup the selected content.

For Auto-Save on media with Verizon Cloud we are limited to certain folders on the device:

Photos/Videos - Only content in the following folders will autosave: Camera, Pictures, movies, SD Card (root). Media in Downloads, other apps, private folders, or custom locations would need to be manually selected and the 'Share' feature used to share to the Cloud app.
Documents - May be anywhere on the device's internal storage
Music - Music Folder
Contacts - Contacts App (Background Sync, meaning each time you save a change that same change is silently reflected in the Cloud App)
Call Logs/Messages - These backup from the respective databases in the device. Note that the saved messages are not visible in the Cloud app and must be restored to be seen again. Tapping on the button "View Messages" or "View Calls" will launch that app on your device and show you only what is currently on the Device.

iPhones need the following configuration for Verizon Cloud to work properly:
Location services are ‘ON’. This is used to trigger background backups and not track your activity.
Background Refresh is ‘ON’
Optimization is ‘OFF’
Cloud App has permission to access photo content. Preferably ‘All Content’ as partial access will only backup the selected items.

NOTE: iOS Devices allow autosave from the Camera folder. All other content would need to be manually selected and then using the ‘Share’ feature the user chooses “Verizon Cloud” as the target.