Managing Cloud Storage

Question

Not sure where else to ask for help since it seems the AI customer service is incapable of hearing me or connecting me to someone who can help. I also tried scheduling a call, but the customer service rep could not hear me (like the AI customer service).

I was unaware that my phone had been saving images and files to my cloud without first providing a prompt. I now have around 100GB of images, videos, and files store on the cloud I want to download to my computer and then delete from my cloud storage. I have tried using both the online portal and desktop app, and neither seem to be able to initiate a download.

I need to download these files and end my cloud storage -- please help.

Verizon_Support · Accepted Answer

We began communicating via Private Message to assist with the Verizon Cloud questions you had. To continue working one on one with us, we’d want to return to Private Message. If anyone has Verizon Cloud questions in general, you can get assistance via the Verizon Cloud FAQ: https://www.verizon.com/support/verizon-cloud-faqs/

If you still need help, please contact us for support.

-John